Research Into The External Environment Of Barclays Bank Finance Essay

Research Into The External Environment Of Barclays Bank Finance Essay Barclays is a global financial services provider deals with retail and commercial banking, credit cards, investment banking, wealth management and investment management services all over the world. Barclays offers personal banking services to its customers all over the world and provides a variety of other products like loans, debit card, saving account, insurance, online banking etc. 1.1 AIMS/PURPOSES The purpose of this report is to review recent research into the external environment of Barclays Bank and provide strategic recommendations for senior managers of the organisation. 1.2 CONTEXT Barclays started its business from london 300 years back, and now Barclays has established enterprises across Europe, Africa, the Americas and the Asia-Pacific region and gives employment to approximately 145,000 people. Barclays has almost 49 million customers and clients worldwide. Barclays has so many achievements in his name. In 1958 Barclays appointed the UKs first female branch manager. In 1961 Barclays opened the UKs first computer center for banking. In 1966 Barclays launches Barclays card, Uks first credit card. In 1967 Barclays opened worlds first ATM. In 1986 Barclays was the first British bank to have shares listed on New York Stock Exchange. In 1987 Barclays launched Barclays connect, the UKs first debit card. In 1995 Barclays was the first financial institution to launch its website. In 1999 Barclays was the first UK bank to offer customers a mortgage in euros to buy a british home. In 2008 Barclays was the first bank in UK to announce a mass roll-out of contactless-enabled debit card. (Barclays, 2010) 1.3 STRUCTURE OF THE REPORT The first part of this report would examine and analyse the external environment of Barclays Bank, while the second part would give recommendations to mitigate its impact on the internal environment looking at what management structure and strategy that could be used. The final pact of the report would give a conclusion on the findings and limitations of the reports findings. 2.0 EXTERNAL ENVIRONMENT Macro (External) Factors are seemingly uncontrolled by companies. They include factors like Political Factors, Economic and Competition Factors, Social Factors, Technological Factors and Legal Factors. Since Barclays Bank comes in Macro Factors, its strategic planning must include an analysis for Macro Factors. This purpose of report both includes SWOT and PEST analysis of tools. 2.1 POLITICAL FACTORS The Political Factors of a Bank includes measures of government stability and political risk in that country. Banking Sectors are affected by political factors and government rules and regulations, and as Barclays Bank one of the historical bank and has branches all over the world, expected to bond with government rules and feel the heat of politics in business and at time political factors doesnt allow banks to grow its business. For example the tax for Barclays to do its business in India will not be same as it is in UK. And also different-different country has different- different rules for its banking industry. According to Treanor report Senior bankers are complaining that political interference is the biggest risk facing their industry despite the billions of pounds of taxpayer money being used to prop up the banking system. One of the bankign leader at Pwc said With political interference as the top risk and too much regulation at number three, the concern is that the financial crisis has taken the banking industrys future out of its own hands.(Treanor,2010) Barclays president Bob Diamond also opposed political interference in banking sector. (Treanor, 2010) The UK Prime Minister said for a more responsible banking, in which he said banks are the servants of economy and society and never its master. He said banks should have help UK business by giving them loans. (BBC, 2009) 2.2 ECONOMIC AND COMPETITION FACTORS Due to the large number of banks in market, Barclays Bank is facing a huge competition in market. Barclays was rapidly losing market share to Bank of Scotland and mainland European banks according to survey by the Manchester Business School.(Trapp,1992) Bank of Scotland was regarded as the toughest bank, but it is felt to offer a better service. Smaller banks, such as the Co-op, Abbey National, Bank of Wales and Yorkshire, were considered less aggressive than the main hight street clearers in terms of fees and pricing. (Trapp, 1992) The Independent (2009) report says Barclays Bank faced a new challenge as credit ratings Moodys cut its rating by two full notches, leading to a one-tenth fall in its share price. (Robbins,2009) The existing recession also played a major role in affecting the business of banks. In 2008, Barclays profit fell by 14% while variable remuneration fell by 48%. At all level Barclays employees lost in  £2bn of personal wealth in 2007 and 2008. (BBC NEWS,2009) 2.3 SOCIAL FACTORS Social factor plays a major role in banks development and banks enterprise. Bank should win the heart of its customers to maintain its reputation. It should make a strong bond with customers. According to BBC News report, in April 2000 Barclays closed its 171 branches, many of them were in rural areas. Because of that Barclays had suffered from a spate of bad publicity. (BBC NEWS, 2000) On February, 2010 increasing overdraft charges on two million of its account holders created a bit concern for Barclays bank customers. However Barclays said eight million customers with standard current accounts would not be a hit by higher changes, and banks has not changed the rates paid by its credit card customers in UK. However customers reacted angrily against Barclays bank. (Moore,2010) 2.4 TECHNOLOGICAL FACTORS The modern Technology which making customers life easy in banks, creating big problem regarding the security and privacy of their account details. Customers face problem in loging on and doing online banking. Many customers in country side areas dont have much knowledge about online banking, bill payments and online transfer funds. Some Customers feel unsecured doing online banking. In January 2010 many account holders were not able to check balances and transfer money via online banking. Many customers complained on Barclays forum for unable to access account. (Anker, 2010) Customers who logged into their account in July, 2000 they were able to read the details of other customers accounts. Barclays admitted the problem was associated with a software upgrade which went live overnight. (BBC NEWS, 2000) Barclays bank has signed a deal with F-Secure for 1.6 million licences of the anti-virus program. The basic F-Secure anti-virus will protect customers account and will alert users if any malicious programs installed. 2.5 LEGAL AND CREADIBILITY FACTORS Banks are regulated by different different agencies and different kind of laws in different countries. In 1990s, European countries have implemented Single Banking License which allowed banks from European Union (EU) countries to branch freely into other EU countries. European Countries implemented numerous regulations for banking industry, to achieve the level of harmonization required for the establishment of a single, competitive market for financial services. However, after that European banks have also experienced a negative effect on competition. (Angelini, 2003) UK government expected to put pressure on Barclays and other lenders that have turned down government help to join the British Treasurys latest effort to revive the economy. (Werdigier, 2009). In March, 2009 Barclays bank obtained a court order banning the Guardian from publishing documents which showed how the bank set up companies to avoid hundreds of millions of pounds in tax. The information was leaked by a person who was working with bank. (Guardian, 2009) In January, 2006 Barclays and other 22 international companies got a legal action brought by a South African activist group. That legal action was for allegedely benefited companies from doing business in South Africa in the apartheid era. Barclays was forecd to pull out of South Africa in 1986 after protests against its involvement in South Africa during the apartheid regime. (Kollewe, 2006) 3.0 RECOMMENDATIONS Bank should make a strong bond with customers, to make its business and reputation profitable. Bank should should give customers requirement first priority in its business. T 3.1 As mentiond in the first part of the report, how political factor is playing a major role in banks business and growth. Different- different countris political stability plays a major role in banks deveopment. Banks should keep a track in advance on the political stability of that country, to know how its political change will affect its business. And bank should make a strong bond with governemnt regarding its policies and regulations so that government will help the banks at the time of economy downturn by giving banks special packages to rescue from economy downturn. Banks should make a strong bond with government regarding tax paying. 3.2 Economic and competition factor also plays a major role in affecting banks growth. As mentioned in 2.2 how competition in market plays a major role in companys share and profit and how that nation economy plays a major role in the growth and development of bank. Banks should involve Fiscal Policy in their policy. Fiscal Policy helps to reduce the rate of inflation and stimulate economic growth in a period of economy downturn. Fiscal Policy aims to stablise economic growth, avoiding boom and bust economic cycle.(Economics help) For competition factor playing a major role in banks growth. Banks should keep a strong policy on its interest rates which should not affect customers requirement and banks benefit both. 3.3 As mentioned in 2.3 Social Factor plays a major role in banks relations with customers which directly affects banks development and reputation. Banks responsibility towards customers plays a major role in banks reputation in market, which affects its business. Banks should give a written letter in advance to customers before taking any major step. Banks should make its customer care department more friendly for customers, so they will not hesitate asking any question to banks.Before increasing its any fee, banks should inform customers in advance. The significance of good customer service costs five times to win a new customers and retaining old customers. And banks should give assurance to customers regarding their funds and account profile and personal details, so that they will more secure regarding their accounts. To inhance its reputatin banks should participate in social causes and should participate in developing poor countries and rural areas. They should make branches an d ATMs more convinent for customers in countryside areas as well. 3.4 Technological factor which causing a big concern in winning the trust of customers. The modern technology which is making a customers life easy in doing online bill payments or accessing accounts online at time creat big problems for customers. As mentioned in 2.4 how at time online banking is creating problems for customers and creating problems in relationship with banks. Banks should make its online banking more secured and also give assurance to customers regarding their account details so that customers will not worry about their account profile. Banks should educate people regarding its online banking and telephonic banking. Bank will have to make international banking or internatioanl funds transfer safe for customers and for this they will have educate customers. As mentioned in 2.4, Barclays bank has signed a deal with F-Secure for licence of an anti-virus program which will protect customers account and will alert users if something go wrong with their account.(BBC News ,2006). Its banks responsibility to make technology secured regarding customers account, and if something happens wrong bank must insure customers that their money is safe. 3.5 For a good business banks should start using social media to build trust, loyalty and improve relationships with customers. Political Factor is palying a major role in Banks international market and bank Barclays protects money for nearly 14 million customers and clients in Africa during the time of economy and climate risk. Barclays operated in Africa for over a century and optimisitc for next 100 years future. http://group.barclays.com/Editorial/1231783315133.html CONCLUSION STRENGHTHS WEAKNESSES OPPORTUNITIES THREATS Widespread global presence Generated controvecies Well-established historically Associated with innovation http://www.businessteacher.org.uk/business-resources/swot-analysis-database/barclays-bank-swot-analysis/

Public Speaking :: essays research papers

A Moment of Immense Success Over the years, I have always admired those who have had great accomplishments in their lives. Since graduating from high school in 1989, my experiences have been mixed but they have been largely good. Some of my experiences included serving in the military for seven years, living and working in Germany for 12 years, and learning a foreign language. One person who I greatly admire for her public speaking skills and overall success is Ms. Oprah Winfrey. Despite all the obstacles in her life, she has managed to overcome and accomplish many great things. Although Oprah is the richest woman in the entertainment field, she seems to be very humble, and treats everyone with the same amount of respect, whether they are rich or middle-class. In many ways, I can relate to some of the issues that she has dealt with publicly. For example, it is no secret that she has been publicly dealing with her weight going up and down. Over the years, I too have been dealing with my weight fluctuating up and down. Every time that I watch her show, I sit back with amaze on the way that she delivers her point across to her audience with such perfection. Considering that she has approximately 3 million viewers per show, and does not appear to be nervous at all. In comparison with my background in the U.S. Army, I can remember making several speeches to my soldiers, and I did not feel nervous one bit at all. In my opinion, it is very refreshing to see a celebr ity of her stature, to be so down to earth, and so giving if her time (and money). Along with the rest of world, I have grown to listen when Ms. Winfrey speaks, who is currently one of the most powerful business persons in the world. During my high school days, my grades were satisfactory, but not to boast about, you can trust me on that issue. The fact that I can seen Oprah become the person that she is today, make me want to be the best person that I can possible become. Most recently, I have decided to return to school to obtain my bachelor’s degree in business management. In addition, it is my goal to obtain my master’s degree in business administration directly after finishing my bachelor’s degree. In today’s business world, I have noticed that without a vital education, one will not be able to climb the corporate ladder.

Essay --

Introduction What is The Internet of Everything (IOE)? The IoE is a concept which is based on a connection between physical devices and the internet. The benefits of such a connection are convenience and satisfaction to the end user. On a lighter note it is bound to make the end user more of a couch potato. In today's technologically driven world, there are more things connected to the internet than there are people in the world. This fact shows that the internet is the future of doing business, learning as well as being a platform for innovation. This is where IoE steps into the picture as it is based on the concept of internet connected devices, and with the progress in terms of technology of everyday devices and objects, the possibilities are endless. IoE is starting to show glimpses of its potential to surround us with connectivity that skilfully responds to our needs and wants - which is called the Digital Sixth Sense. (Qualcomm) Key components of the IoE model are the smartphones we have become accustomed to using, cloud computing which has made remote storage and access a breeze, as well as wireless broadband networks which have been implemented in strategically viable locations for use by modern high broadband demanding devices. Radio-frequency identification (RFID) technology works hand in hand with this system. IoE is expected to be the fastest growing technological system within the next half decade. There are various many fields where IoE can be applied to and are listed below: †¢ E-Shopping †¢ Home Security Automation †¢ Socially interactive gadgets †¢ Emergency Response Systems †¢ Remote Management of physical objects Ethical and Legal issues of IoE Unlawful Surveillance There are a countless number of simple devices ... ...e implemented and these areas are; Environmental protection, agriculture, transportation as well as education. The future and prospects look exciting for China as it has the potential to achieve great things using this technology as it has the backing of its government as well as a good capital input from investors as the ROI is potentially great. It's becoming a household concept. (sciencemag) During October of last year, IT specialists visited Wuxi regarding the future of the 'Internet of Everything'. The prospects look promising as many good ideas were showcased. The advantage China has is that it takes a centralized approach rather than distributed one in terms of creation of application, which makes it easier for the various devices and applications to communicate and work hand-in-hand with each other thus creating a network of intelligent systems. (sciencemag)

Postmodernism and Multimedia Essay

The premises of postmodernism include the spread of globalization, deviation from the â€Å"universal truth†, non-linearity and flexibility and that it can be closely associated with computer technology. These premises can be found and embodied in today’s multimedia. Multimedia itself can be considered a postmodern creation because of the nonlinearity in its creation, storage and distribution especially with the advent of the World Wide Web and other technological advances (Phillips c. 2003). Multimedia is also an entertainment form that branches in different directions, deconstructing and reconstructing the experiences to suit different individual tastes. It links different sections and components, making the media more interactive and more convenient for the audience as they go through the sections of their choosing. This proves its nature true as an integration of multiple media that can multiply the impact of the message/s the multimedia would want to impart to its audiences (Pant 1999). Multimedia methodology and production itself can be said to be generally postmodern because of the technologies and the demands they need to adapt to in order to satisfy the demands of the today’s market. Postmodernism, is, thus the heart of this era’s multimedia methodology and production. The methodology and production of multimedia is a process that involves multiple steps that include conceptualization, development, preproduction, production, postproduction, and documentation with each phase being further subdivided into different activities (Pant 1999). Conceptualization and development, mostly take a linear approach (though these may become non-linear depending on the medium of technology it should be adapted to), but the preproduction, production, postproduction and documentation stages get more complicated as the multimedia reaches more audiences. This is where postmodern methods, like non-linearity, enters in. This is a case in point in movies, wherein, after the theaters, they go to the DVD. In the DVD, they get reproduced by adding commentary tracks, behind-the-scenes documentaries, deleted scenes and outtakes which involve the stages from production to documentation (Owczarski 2007). Because of the new edits to DVDs and other media such as downloadable videos, the media has been made to be more interactive with a click of a button and lends to its non-linear quality. Tied into its production and methodology, the different sections that are being inputted into the multimedia are not created linearly and are edited into the work piecemeal depending on the market’s demands and the playfulness of the media produced. The multimedia are not only transmitted through the Internet and DVD but are also being distributed non-linearly to other mediums such as the mobile phones and other devices that makes creators go back and forth in the production process making it spiral rather than linear in order to accommodate the demands of technology and the public and still having almost the same experience in the end. Flexibility is also very evident in today’s multimedia as evidenced by different mediums where they are presented in. Some of the most popular mediums are online streaming sites such as YouTube. While traditional media uses video cameras to create videos, postmodern methods use different technologies to create videos devoid of the professional touch. As stated by Ann Hornday in her study of the phenomenon of the public’s production of their own media contributions, â€Å"The mobile phone camera has introduced a whole new version of variety, delivering spontaneous, intimate, unedited footage. At their best, these slices of life – devoid of structural conceits and often of narration – transport viewers to places and situations they would never otherwise be privy to. And they can land unexpected emotional punches. No CNN report and few feature-length documentaries could capture the stark terror of a two-minute video recently uploaded to Metacafe. com, in which a U. S. Army convoy on a routine run dodges a bomb on an Iraq street† (2007). Such is the nature of today’s multimedia. Postmodernism in multimedia has expanded the experiences of audiences around the globe because of its introduction of the idea of versatility; being able to explore different environments that would otherwise be closed off to traditional media. As today’s technologies demand more portability and accessibility, multimedia has adapted to become more flexible to the growing requirements of its consumers. Some of these technologies come in the form of handheld technologies such as PDAs and mobile phones which have varying and more compact requirements. Since the requirements of these small and less complicated devices are different from those stated above, the creation of multimedia is increasingly becoming more flexibly created and recreated. With the addition of textual design in different forms of multimedia, the current technology has enabled the audience to interact with and participate in the media-making experience itself. The different technologies that have emerged has made it possible for various ways to present multimedia, regardless of proper lighting, sound and focus, and is still able make an appealing video to the audiences (Hornday 2007). This disregard for traditional means for professional multimedia creations and the non-professionalism of the publicly-made multimedia has made the postmodern movement of media an exciting experience that has made it possible for multimedia to flourish unlike other media forms. These, and other postmodern influences, has made it the most successful form of media that makes it the heart of multimedia.

Process Of Training and Development Company Essay

The training process is to provide the means to enable learning. Which should try to guide learning experiences into positive and beneficial and complement and reinforce them with planned activities for individuals at all levels of the company to acquire knowledge more quickly and develop those attitudes and skills that benefit themselves themselves and the company. The training covers a programmed sequence of events that can be expressed as a continuous process whose cycle is renewed each time it is repeated. The steps of the training process are a model of open system whose components are: – Inputs (Inputs) -. Individuals in training, business resources, information, skills, etc.. – Processing or operation -. Individual learning process, training program, etc.. – Outputs (Outputs) -. Enabled Personal, organizational effectiveness or success, etc.. – Feedback (feedback) -. Evaluation of procedures and training results through informal means or systematic research. Training Process: is a cyclic and continuous process consisting of four stages. 1) Diagnosis: inventory of training needs to be met. These needs can be past, present or future. 2) Design: development of a training program to meet the needs diagnosed. 3) Implementation: implementation and conduct of the training program. 4) Evaluation: verification of training results. 1. Diagnosis of training needs and training. Means needs assessment process by which it is to coordinate the structuring, development of plans and different programs to use to establish and strengthen equally the knowledge and skills of the members of a organization, this is done with the sole purpose of completing the objectives it has set the organization. At the time of the preparation of a report diagnosing training needs, it is necessary to consider why the person or group that will train and especially when this training was made. As a main rule a diagnosis of training needs is accomplished when the following cases occur: – Problems that occur within the organization. – Deviations in productivity. – Changes in regards to culture, politics, methods and techniques. – Lower or promotion of staff. – Changes of tasks or jobs and / or charges. Three. Announcements Press on training and training.   4 Designing training plan and training: The training is vocational education that fits man for a position or function within an organization. And the training is an educational process of strategic organized and applied systemically, through which people acquire or develop specific knowledge and skills related to work. The training follows the following objectives: †¢ Analyze and solve problems †¢ Work productively in teams †¢ Scroll from post to post Develop a training program or course involves the generation of documents and materials that will be used in the course for trainers and participants during the course delivery in accordance with the design. To proceed with the restructuring plan and training programs depends on the ability of the organization to identify training needs. The design of the training should focus on four issues 1) intruccionales Objectives: Describe the skills or knowledge to be acquired and the attitudes will change. 2) Provision of trained and motivation: Participants must recognize the need to acquire new knowledge or skills, keeping the desire to learn. 3) Principles of learning: are the characteristics of training programs that help employees understand the new material to apply. 4) Characteristics of Instructors: Teaching Skills and responsibility to lead. After employees have completed their training programs should evaluate the program to see if the objective was met, seeking to develop skills i n people to be more productive, creative and innovative, they can better contribute to organizational objectives and are increasingly valuable. That is why we are looking to achieve the objectives of a training plan, and among them this: †¢ Productivity: The training helps employees to increase their efficiency and performance. †¢ Quality: The plans properly designed and implemented training contribute to raising the quality of the production workforce. When workers are better informed about the duties and responsibilities. †¢ Health and Safety: Mental health and physical safety of an employee are directly related to the  training efforts of an organization. Proper training can help prevent accidents. †¢ Prevention of Obsolescence: The employee training efforts are needed to keep them updated on progress in their respective fields laborares. †¢ Personal Development: On a personal level employees benefit from training plans, because they offer a wide range of knowledge, a greater sense of competence, a larger repertoire of skills, which are indicators of personal development. Training is thus an inv estment for an organization. As the results obtained it benefit not only the employee, but also contributes to the achievement of business objectives. This work allows for recognizing and future requirements, ensuring the company supplying qualified employees and the development of human resources available; where the training plan plays a very important role in the development of human resources of an organization role, as its correct application becomes a means of motivation and encouragement to employees, which ultimately ends up benefiting the organization. May. What is E-Learning? E-learning comes from the words Electronic Learning, which describes the use of technology and multimedia tools in a learning process that leads to student retention and assimilation of the contents hereof. It is a new form of education and training that takes place through communication networks such as Internet or Intranet. The Internet technology via a Learning Manager Software enables access to structured and organized a personal training plan, no curfew, breaking any physical or geographical barriers that exist. Self-taught or under accompanied by a tutor, the student manages time to devote to train according to their occupations and schedule. The E-learning presents many benefits as: 1. Removing barriers of time, distance, economic and social, individuals can take control of their own educational life. Two.’s Skills and knowledge have to be updated constantly.   March. New technologies, along with e-learning, will help companies of all sizes, and countries to adapt to the demands of the new economy. April. Unifying all concepts in electronic versions, the employee can get the information you need when you need it, through a system that tracks the progress of each of the individuals, tailored to their own possibilities.  May. Content developers, experts and the community of people looking to learn, are interconnected. 6. Whoever receives education can practice their skills individually or through virtual teams around specific areas of interest. . 7 E-learning delivers superior learning at reduced costs; greater access to learning and a method of measuring clear to all participants in the process. 8. In today’s culture marching at a rapid pace, or ganizations that implement e-learning processes will deliver your workforce the ability to turn change into a competitive advantage. While e-learning has many advantages, it also has its drawbacks. E-learning often encounter resistance from some companies and employees reluctant to use a new learning method that is unfamiliar to them. The student, the company and the trainer: The following table lists the advantages and disadvantages of e-learning from the point of view of its three protagonists are listed. †¢ For the student  advantages Disadvantages The student is the protagonist of your e-learning course of computer tools Apprehension, reluctance to use new technologies Interactivity and attractiveness of e-learning content management autonomy by not having a work program tax Flexibility and adaptability to their availability (time, location) Management motivation and participation in the course of e-learning, concentration effort Training at their own pace, regardless of the other students not direct contact with forming set (unless the training is mixed) Self-evaluation during and at the end of the course Personal Tracking progress in the course and balance of results obtained by tracking (tracking) †¢ For the company  advantages Disadvantages Massive Training (unlimited number of students) Companies often poorly informed and displayed suspicious as to new technologies relates Savings in indirect costs related to classroom courses (travel, accommodation, etc.). Has no control over the motivation, participation and management of the course students Flexibility and adaptability according to availability of  students (time, place) Investment in computer hardware and software Ability to customize and adjust the courses according to pre-defined competencies and educational objectives is often difficult to define the content of e-learning courses to highly specialized materials (check) Less logistical constraints (no need to book a classroom or displace employees or find accommodation, etc.) Control of changes in service training Accurate reporting and analysis of the courses thanks to the automated tracking results Materials perennial training and updatable †¢ For the trainer  advantages Prerequisites to assess the level of students No direct contact with the student is established (unless the training is mixed) Interactive and engaging training tools for him and the students stop being the â€Å"wise† to become the â€Å"leader† Flexibility and adaptability to availability (time, place) Passing a basically oral communication other written Tracking students from the platform (tracking) To succeed in e-learning is needed that the contents are: †¢ Update -.’s A logical feature, but that does not always happen. The degree of obsolescence varies greatly depending on the subject but it is a factor to consider. †¢ The teaching sequence Adaptable/adaptado.- or training routes should not be the same for all students, must adapt to the answers and skills of each. Thus a dynamic and interactive learning is achieved, and not boring or frustrating students. †¢ Attractive -. The content must call the student’s attention, find it appealing. It is important to capture that first attention, to make you feel motivated. †¢ Chart -. The amount of text should be as short as possible, and you need to use the potential of technologies like Flash to animate processes, demonstrations, relationships, etc.. †¢ Multimedia -.’s Important to use multimedia technology, rationally combining text, photos, audio and text with photos, videos and text, etc.. †¢ Direct -. The language used in this medium mu st be as clear and direct as possible, the displayed reading is difficult and therefore we must make an effort of synthesis to the design of an online content. †¢ Playful -. The  old saying â€Å"the rod and spoil† has ceased to have effect. The playful aspect, the game is one of the most effective teaching strategies, and this aspect must be encouraged throughout the training material. †¢ Must have continuous Prà ¡ctico/Interactivo.- practices or examples or references to reality situations and continuous interactive exercises. The student must be an active subject, to interact with objects on screen, which is not a mere spectator or listener. †¢ Teaching resources. – In an online content can use different teaching resources, expository texts, diagrams, animations, illustrations, concept maps, glossary words, footnotes, download files, web links, etc.. †¢ Evaluative -. The student needs to know the result achieved, progress in learning, so the test or self-assessed exercises, showing the results and an explanation of Error automatically display are needed. †¢ Self Contained. – If the support of a teacher is minimal or liability is vital that the content itself incorporates the means fo r students to learn the interface and solve the doubts that arise. †¢ Full -. A content can not cover all aspects of a particular subject. There is a process of choosing what is important, adequate, relevant. 6. Coanching What is and Mentoring? Mentoring is the process by which a person with more experience teaches, advises, guidance and assistance in personal and professional development of other investing time, energy and knowledge. It is a process not only applies to new employees but is especially effective for workers that can be hired and promoted in the near future. The mentoring arises because companies need professionals who can deal with change initiative and creativity. It is also important to manage teams, motivate them and make them leaders, since in competitive environment people with leadership skills are essential in business. You need to optimize resources and maximize the talent of the staff. Types Mentorig †¢ Situational Mentoring: is when the pupil provides a report and mentor comes to her aid, careful not to intervene too much. †¢ Formal Mentoring: in this case previously formulated goals to measure subsequently featured in this type of mentoring 3 figures that are the mentor, mentee and the coordinator, the latter makes the program functions to support and monitor the conception  objectives. †¢ Informal Mentoring: this applies for short periods, where pupils are conducted by the mentor, and makes them share experiences, skills and competencies. Coaching: Coaching is the process in which support and guidance to individuals and teams improve and optimize their performance. That brings all the talent of the person is helped to acquire new skills. Remove limitations of the person or group is important in coaching. It is a relationship where the coach assists employees in learning new ways of being and doing, new ways of doing tares necessarily to generate a positive change that improves the productivity of the company. The idea is not to identify and penalize errors or failures, but make others discover their own mistakes. The coach must be based on asking questions rather than make statements, but it is not only ask questions, but each of these made ​​by the coach has a particular purpose. Tasks based on clear and well-defined goals, even arrive at the specific tasks related to the goals to achieve. Once explained, it is the employee who must take these goals as their own. Coaching is important because it allows employees to adapt to changes effectively and efficiently. Uncover the potential of people, allowing them to achieve the goals that would otherwise be considered unreachable, which also predisposes people for collaboration, teamwork and consensus building. Recognition is a key part in her coachig, meaning â€Å"take into account† and â€Å"recognize† individual contributions and to some extent motivate and reward where it is due. There are 2 types of rewards: †¢ Social Rewards publication, flexible hours, scholarships, training, etc. †¢ Financial Rewards

Sales Manager

In order to use the full potentials of the employees, the organization needs to motivate and encourage them. By motivating the employees, their performance level increase that results in better achieving organizational goals. However, according to Maslow’s theory, the organization needs to cater to employees five basic needs: physiological, safety, belongingness, esteem and self-actualization (Jones, George, Hill, 1998). Among them, physiological need is the most basic and important one. In this need, all employees need is an ample pay scale in which they fulfill their basic survival needs such as food, residence, clothes etc. Now analyzing the problem faced at NL&C, the management needs to find the reasons for the lethargic attitude of the employees toward their work. The most probable complaints that the employees at NL&C do is that their basic stipend is low. The employees do not feel motivated towards their job that affects to the organization’s performance. The HRM needs to review the employee policy and ask the top-management to make an increase in their salary. Besides that, the management also needs to introduce the scheme of rewarding the employees with bonus rewards in which, if the employees are able to achieve a certain sales target, they would be given additional pay. In this way not only will they get intrinsically motivated, but will also show their interest in their job tasks (Kreitner, Kinicki, 2004). In order to motivate the employees more, the top few employees of the month should also be awarded with perquisites. In this way, a sense of competition among employees will arouse and they will work harder and inclined towards their achieving the goals. Besides monetary motivation, the employees can be motivated by providing them with good job environment and ambience. The employees should also be given of certain level of delegation which triggers their decision-making power. The employees should also be given the sense of promotion on the basis of their performance. Thus the management needs to address to all those motivating factors in order to encourage them and make them work to their full capabilities. Once the NL&C management would take this initiative, there is definitely going to be a change in the employee’s attitude and will try to perform at their utmost level, which will result fruitful for NL&C for both short and long-term basis.

A Long Walk to Freedom Essay

†¢This extract is an autobiography by Nelson Mandela talking about the transition from a small undemanding child to a contributing factor in society. The writer engages our sympathy by effective use of vocabulary, various linguistic techniques and through his nostalgic tone. In the title, ‘Long Walk to Freedom,’ the long, drawn out vowels like ‘ee’ and ‘o’ reflects the struggles and difficulties in this exhausting walk. Even the word ‘walk’ co notates to the, strive for the attainment of freedom and rights of all individuals. There is a gradual flow of ideas in this extract which has a great impact as it bringing out the growth and understanding through the passage of time. In the beginning, a somber serious mood is created as they farewell their ‘last links to childhood’ and step into a wider mature world of adulthood. The ‘speeches, songs and gift-giving’ portray the African culture; the ‘sons of Xhosa’ have just been ‘circumcised’ again reflecting African customs. Due to this, the writer gains a ‘heady feeling’ of confidence and his body gestures – ‘straighter, taller, firmer’ effectively illustrate his inner feeling of pride and satisfaction. Suddenly the ‘gaily colored dreams’ darken, as the young adults now have to face the harsh reality. There is a sense of clouding of the future as the Chief would give a speech, ‘continuing a tradition. ’ The words act like a source of inspiration and encouragement, enlightening the youngsters to the disgruntled society. It is in their hands that the future lye’s, and imperative that they are exposed to the reality around them. Calling their ‘sons’ ‘young healthy and handsome,’ Meligqili begins his speech in an assertive tone. In addition to this, he also calls them ‘flower of the Xhosa’ sketching a metaphorical image of budding life and the true potential and ‘pride of [the] nation. ’ He shakens the juvenile adults with harsh words naming the ritual an ‘empty, illusory promise. ’ There is a dejected, deep sense of negation as they have ‘no strength, no power, no control’ over their ‘own destiny. ’ Furthermore, their bleak future is ragged off their rightful position as they are nothing more than ‘slaves in [their] own country,’ and ‘tenants in [their] own soil. The bitter irony behind these juxtaposed words hits us hard, as they are left with no value or significance in the very own homeland – their possession which has been snatched away from them by the whites. The pungent issue of racism is raised as ‘all South Africans, are a conquered people. ’ Moreover, in the land of their ‘birth,’ they suffer the discomfort of ‘shacks’ and ‘cheap alcohol’ since they are deprived of their own land to ‘prosper and multiply. ’ These lines repeatedly highlight the struggles, injustice and discrimination the unfortunate people endure everyday in their native soil, but yet not theirs. In addition to this, it is them who ‘cough their lungs out deep in the bowels of the white man’s mines. ’ This is the most impactful metaphor and alliteration as it allows us to visualize the inhuman, merciless conditions the people are made to work in, detrimental to their health and all for the robbed treasures of the whites. They have lost every bit of authority or belongingness of their own possessions and rather their energy, labor and efforts are wasted in filling the greed of the white men. †¢Piling up such dreadful, pathetic images, our sympathy and compassion is drawn.  We can understand the brutalizing agony internally and externally torturing these innocent people regularly due to ‘unequalled prosperity. ’ Their ‘abilities, intelligence,’ are all ‘squandered. ’ The writer uses superlatives like ‘simplest, mindless chores,’ which show their powerless nature and ‘attempt to eke out a living’ for the white men. Furthermore, the words of the chief are at the peak of disappointment where he wants a chance to ‘shake [Qamata] awake’ and tell him that ‘the flower of Xhosa nation are dying. Their state is so helpless that is seems even their God is ‘dozing’ and he repeats the ‘flower of Xhosa,’ to underline the youth – the future, beauty, innocence and strength of their fading nation. †¢All these horrific visions illustrated and the bitter, harsh words of truth leave an undying, unbelievable and undeniable impact on the reader. The words pierce through our ears, almost allowing us to feel the pain. It arouses a number of questions in our minds especially due to the irony, and great sympathy for the Africans. Yet, the young adults are only ‘more and more quiet’ and ‘more and more angry. By these repeated comparatives, the writer contrasts their present feeling of resentment to their mood of celebration earlier. All the words are slowly seeping in but it only made them rather ‘cross’ as they thought the chief was being selfish and ‘ignorant,’ in his ‘abusive comments,’ since he was not noticing the positive side – the whites brought them ‘value of the education’ and the moral cultures and etiquettes taught by them. Their tender age has almost blinded them to the ‘oppressorâ€⠄¢ behind what they think is the ‘benefactor. In all, the only thing the chief ended up doing was ‘spoiling the proud feelings with wrong headed remarks,’ for the teenagers. †¢Gradually, the pace slows and there is growth of mental maturity and realization as the true meaning of the chief’s words began to seep in Mandela’s mind. The real essence of the words had ‘sown a seed’ to the development of a potential future, although it had been ‘dormant for a long season. ’ Now, the tables turn as Mandela realizes it’s him who was the actual ‘ignorant man,’ not the chief. Adding on to the different metaphorical images; is when Mandela watches ‘the river’ ‘meander on its way. These phrases reflect back to the title and theme of a ‘long walk’ which is a route with its curves and junctions. Finally, the river ‘[empties] into the Indian Ocean,’ symbolizing his outpour of emotional success as after ‘many miles distant,’ he sees a vision of success – liberty and happiness. Although, this young adult had not yet ‘crossed that riverâ⠂¬â„¢ and his future seems very bleak, but he is now ready to face the challenges of life and combat the rocks that hinder his route, with a lot of power, struggle and hard work. His foresight is still limited as he knows ‘little or nothing of the world beyond,’ that ‘beckoned’ him. Under these words, the writer expresses how none of them had yet tasted the ‘gift’ of freedom and independence but right now, for all he knew, darkness was descending – it was ‘sunset’ already and time for him to prepare. Furthermore, we get a little more idea of the African tradition as ‘it was forbidden to look back while the lodges were burning,’ probably because we can never go back to the past and remembering it will only sadden us more and build hesitance to step into a new world. This feeling is even understood as Mandela is unable to ‘resist’ and looks back at ‘two pyramids of ashes by a large mimosa tree. ’ These ashes metaphorically symbolize the loss and fading away of a ‘delightful world’ of childhood and the ‘sweet’ ‘irresponsible days. ’ There is complete dilemma as, when he looks back, there are only faded ashes and ahead; darkness enveloping him. Also the ‘mimosa tree’ in a way symbolizes the survival of the fittest, as it is a sturdy, giant tree that continuously bears the pain of memories burning by it. †¢After a pause, there is a new picture illustrated – ‘now [he] was a man. There is a deep sense of negation and remorse as ‘never again’ would he get back those youthful, playful, mischievous days. After ‘many years’ he has finally become a man but now it’s like a re-birth to attain independence. †¢All in all, the extract ‘country childhood’ brings out the first steps of Mandela through inspirational words and encouragement; to the celebrated statesman he is now. He is a potent symbol of resistance striving out his life to attain his goal of victorious freedom and in this autobiography, he embodies the spirit of dignity and triumph of hope over despair and hatred.